Stakeholder Consultation & Focus Group Discussion on Consumer Protection in E-Commerce

Shape the Future of E-Commerce in Ghana The Ghana Chamber of Young Entrepreneurs (GCYE), in partnership with the Pan-African E-Commerce Initiative (PeCI) implemented by GIZ and Social Enterprise Ghana (SEG), invites entrepreneurs, business owners, startups, digital innovators, and stakeholders to participate in a Stakeholder Consultation and Focus Group Discussion on Consumer Protection in E-Commerce. This engagement aims to gather practical insights on consumer awareness, trust in online transactions, complaints, and redress mechanisms within Ghana’s digital marketplace. The findings will contribute to actionable recommendations that strengthen consumer confidence and support a safer, more inclusive e-commerce ecosystem. Discussion Areas • Consumer awareness of rights in e-commerce • Trust and confidence in online shopping • Consumer complaints and challenges • Complaint resolution and redress mechanisms • Recommendations to improve Ghana’s e-commerce ecosystem If you operate an online business, digital platform, logistics company, fintech, retail business, or provide digital services, your voice matters. Register now to reserve your seat.